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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tayon Haygood

October 11, 2025

5  out of  5
rating by Tayon Haygood
"Josh shoop office is amazing! He has been insuring me for over a decade now and always recommends the best advice for coverage. Kaitlyn is a rockstar, she responds very fast and gets you on your way, no problem."
We responded:
"Tayon, Thank you so much for taking the time to share you experience. Call us anytime! - Josh"
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Crystal Standifird

September 24, 2025

5  out of  5
rating by Crystal Standifird
"Jess from Josh Shoop - State Farm was friendly, knowledgeable and always willing to tackle any of my questions. I was relocating from another state very quickly and she made it a very easy process."
We responded:
"Crystal, Thank you for the kind words about Jess. We appreciate your business! - Josh"
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Tammi Kukulka

September 18, 2025

5  out of  5
rating by Tammi Kukulka
"Account Associate, Jessica Messimer, provided excellent customer service and provided me with a last minute document that I needed for a venue. Not only did she provide great follow up, I could hear her smile over the phone! That's HUGE! Her email follow up demonstrated care and professionalism. The behind the scenes team hustled in order to help me get what I needed so I could pass it on to where the document needed to go. Kudos Josh Shoop, for employing a team with Excellent customer service!"
We responded:
"Tammi, I’m happy to hear Jessica took such great care of you and we could provide you with a positive insurance experience. Our team takes pride in delivering top-notch support to our customers. - Josh "
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hari sanjel

August 22, 2025

5  out of  5
rating by hari sanjel
"I feel so much better to have you to solve the problems whenever comes up and I appreciated your help and thank you again"
We responded:
"Hari, Thank you! I’m happy your insurance experience was so positive! - Josh"
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Hope Latimore

August 15, 2025

5  out of  5
rating by Hope Latimore
"I just wanted to express my gratitude for the outstanding service I received from my Agent, Natalie Barret from Shoop State Farms in Middletown, PA. She was incredibly patient and understanding, taking the time to explain everything thoroughly. Her knowledge and professionalism made a significant difference, and I feel truly fortunate to be a State Farm customer because of the exceptional support she provided. Thank you! Hummelstown, PA"
We responded:
"Hope, Thank you for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated. We’re excited to serve your future insurance needs! - Josh"
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Christine G

August 14, 2025

4  out of  5
rating by Christine G
"Fast service, really helpful. Thanks so much, Daniel!"
We responded:
"Christine, I’m happy to hear we could provide you with a positive insurance experience. Thank you for trusting our agency to keep you covered! - Josh"
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Katie W

August 11, 2025

5  out of  5
rating by Katie W
"I love Jess!"
We responded:
"Katie, I’m happy to hearJess took such great care of you. We’re grateful for your business! - Josh"
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susan hipple

July 31, 2025

5  out of  5
rating by susan hipple
"Natalie was very helpful with assisting with the statefarm app. She was very patient. Looking forward to coming again wonderful customer service."
We responded:
"Susan, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Josh"
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Rafael Rodriguez

June 21, 2025

5  out of  5
rating by Rafael Rodriguez
"Danny is the man! I had some issues with another insurance agent, mainly with pricing until I gave this place a call. Danny explained everything in detail and made the experience less stressful. I had many questions prior to making a decision. I really do appreciate the time and attention to detail working with this agency. I was able to get the best value for the price. Definitely would recommend for your insurance needs."
We responded:
"Rafael, Thanks for the awesome feedback—so glad Danny could make the process smooth and stress-free! - Josh"
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PAUL STEVICK

June 2, 2025

5  out of  5
rating by PAUL STEVICK
"Covered all my policies , answered all questions . Jessica was very friendly and knowledgeable."
We responded:
"Paul, Thank you for your kind words! We're glad Jessica could help cover all your policies and answer your questions with friendliness and expertise. We appreciate your trust and are always here to assist you! - Josh"
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Nick Marshall

May 28, 2025

5  out of  5
rating by Nick Marshall
"Spoke to Danny about switching to State farm for both Home and Auto, and he did a great job explaining all the questions about the quote and even offered to help cancel our old insurance. Between great customer service and a better price, I definitely reccomend chatting with them about insurance."
We responded:
"Nick, Thank you for sharing your experience! We're glad Danny could make the switch to State Farm smooth and clear for you, and that you found great service and a better price. Your recommendation means a lot to us—we’re always here to help with any insurance needs! - Josh"
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Pat Wooten

May 21, 2025

5  out of  5
rating by Pat Wooten
"Brooke was very professional & is really a asset to State Farm. She really knows her information & saved me on my home & auto policies."
We responded:
"Pat, the relationships my team and I build with our customers will last a lifetime as we will supply endless support to those in need of insurance assistance. Call us anytime! - Josh"
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Gary Hinkle

April 23, 2025

5  out of  5
rating by Gary Hinkle
"As always, top notch service. They make you feel like family. If I could give 6 stars, I would. You can't go wrong with having these people watching out for you and your property. And State Farm has never tried to weasel out of paying for a loss of mine."
We responded:
"Gary, we appreciate you taking a moment to share such positive feedback with us. My team and I are proud to serve you each day! - Josh"
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Julian Wall

January 29, 2025

5  out of  5
rating by Julian Wall
"Loved working with Jess made things quick and simple for me to have my insurance"
We responded:
"Julian, thank you for the wonderful feedback! We're thrilled to hear you had such a positive experience with Jess! We appreciate your business! - Josh"
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Babette Lehew

December 4, 2024

5  out of  5
rating by Babette Lehew
"Everytime i call, they help with anything you need. Ive had State Farm for a long time, i also had other car insurance and this is the best insurance ive ever had. Thank you State farm."
We responded:
"Thanks for the kind words, Babette. I am glad we were able to make assisting you with your insurance needs such a positive experience! - Josh "
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Kendra

November 19, 2024

5  out of  5
rating by Kendra
"Brooke at Josh Shoop's insurance office is awesome. She was a great help in with my auto insurance questions. She took the time to explain everything and made sure everything was correct. I highly recommend her."
We responded:
"Kendra, we appreciate you taking a moment to share such positive feedback with us. My team and I are proud to serve you each day! - Josh"
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Joey Muniz

November 6, 2024

5  out of  5
rating by Joey Muniz
"always nice. she deserves a big raise.$$$$$$"
We responded:
"Joey, thank you for choosing our team to support your insurance needs! We’re thrilled you had a positive experience with our team. - Josh"
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garrett worthing

October 22, 2024

5  out of  5
rating by garrett worthing
"Brooke was an amazing help, she was very kind and helpful with my experience getting set up with them!"
We responded:
"Garrett, I’m happy to hear Brooke took such great care of you. Thanks for sharing your positive experience! - Josh "
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Terrell Daniels

October 21, 2024

5  out of  5
rating by Terrell Daniels
"Jess was amazing, she had taken her time to explain everything to me and make sure I understood the policy. She was very patient on waiting when I needed to gather information she was requesting. Her customer service was excellent. She was very patient and very kind and I appreciate everything she done for me and finding me a cheaper insurance rate!"
We responded:
"Thank you so much for your kind words, Terrell! We're delighted to hear that Jess provided you with excellent service and took the time to ensure you understood everything. We appreciate your feedback and are here for you whenever you need assistance! - Josh "
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Ivette Serrano

October 16, 2024

5  out of  5
rating by Ivette Serrano
"State Farm is the best insurance company,there is by far. Agent jessica surface was a great help, very patient and respectful. She took the time to work with me and explaining my policy. She is very professional . I really Appreciate her time and help. Thank you 😊"
We responded:
"Ivette, thank you for your wonderful review! We're so glad to hear that Jessica provided you with such helpful and respectful service. She truly goes above and beyond for our customers. We appreciate your kind words and are here for you anytime you need assistance! - Josh "
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Wayne Lesperance

July 22, 2024

5  out of  5
rating by Wayne Lesperance
"Brooke has been invaluable to us! She's incredibly responsive and thorough. It's refreshing to have someone so competent in your corner, when it's just not the standard in so many ways anymore. I'd give her 6 stars if I could :)"
We responded:
"Wayne, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their experience positively! Thank you. - Josh"
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Johnny Knight Shepard

July 18, 2024

5  out of  5
rating by Johnny Knight Shepard
"They were very helpful. The cut my bill in half and very helpful. They gave me a thorough review of my new coverage and I am happy to join state farm."
We responded:
"Johnny, thank you for providing us with such positive feedback! We will always have your best interests in mind! - Josh"
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Crystal Myers

July 18, 2024

5  out of  5
rating by Crystal Myers
"I recently got a policy through State Farm for a rental property and I've worked predominantly with Brooke Gordon and she has been nothing but lovely and helpful through this whole process. When I initially got the policy with them, there were some issues with the coverage because the property needed some updates/repairs, but Brooke always made herself available to answer all my questions and she did her best to help us. She's great and I'm happy with choosing State Farm!"
We responded:
"Crystal, my team and I are grateful for the opportunity to serve you each day. We're always more than happy to assist you and make sure your questions are answered to your satisfaction! - Josh"
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Jennifer Gruff

May 29, 2024

5  out of  5
rating by Jennifer Gruff
"Since purchasing a second car to add to my existing car insurance policy, I have been dealing almost exclusively with Brooke Gordon and her superb customer service skills! She has answered all of my questions concerning my new insurance rates on both of my cars and for my two motorcycles. She’s always very pleasant and friendly and is a true pleasure to do business with. 😬"
We responded:
"Jennifer, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! - Josh"
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Jan Webb

May 23, 2024

5  out of  5
rating by Jan Webb
"My windshield cracked and Brooke Gordon put my mind at ease by making the process smooth. She really does a great job!"
We responded:
"Jan, I am so happy to hear about your great experience with us, and Brooke in particular. She is the best! Thank you for taking the time to share. We appreciate you! - Josh"